Read and follow all manufacturers’ instructions for the use and maintenance of each appliance in your home. Mail warranty registration cards directly to the manufacturer or register online when possible. Keep manuals available for reference.
Manufacturer’s Service: If a problem arises with an appliance, contact customer service using the information listed in the manufacturer’s warranty.
When reporting warranty items to the appliance manufacturer, be prepared to supply the following details:
• Date of purchase (your closing date)
• Serial and model numbers (found on a metal plate or sticker inside or outside of each appliance)
• Detailed description of the problem
Appliances are covered under the manufacturers’ warranty, not Conner Homes’.
Asphalt is a flexible and specialized surface. Over time, the effects of weather and earth movement will cause minor settling and cracks. These are normal reactions to the elements and do not constitute improperly installed asphalt or defective material.
Chemical Spills Asphalt is a petroleum product. Gasoline, oil, turpentine, and other petroleum products can dissolve or damage its surface. Wash spills with soap and water, then rinse thoroughly.
The attic space is neither designed for nor intended for storage. Access to this area is provided for maintenance of mechanical equipment and fire suppression plumbing that may traverse the attic space, as well as inspection access. When performing needed tasks in the attic, use caution and avoid stepping off wood beams onto the drywall. This can result in personal injury or damage to the ceiling below.
The compression of attic insulation can cause a loss in energy efficiency.
Expect differences in grain and color between and within cabinet components due to natural variations in wood and the way stain is absorbed. After time, the sun’s UV rays will affect the color of these surfaces.
Cleaning: Cabinets may be cleaned with a damp cloth and dried immediately.
Hinges: If hinges catch or drawer glides become sluggish, a small amount of silicone lubricant may improve performance.
Moisture: Damage to cabinet surfaces and warping can result from operating appliances that generate large amounts of moisture (such as a crockpot). When operating such appliances, place them in a location that is not directly under a cabinet.
The finish material is water-resistant, but not waterproof. Water spilled on the cabinets, self-edge, or backsplash should be wiped off immediately. If water is allowed to sit on the lacquer, it will eventually damage the finish.
Regular care can add years to the life of your carpet. Carpet wears out due to foot traffic and dirt particles that get trampled deep into the carpet fibers beyond the suction of the vacuum. The dirt particles act like sandpaper, wearing down the fibers and dulling the carpet. The most important thing you can
do to protect your carpet is to vacuum it frequently, especially in heavy traffic areas. A vacuum cleaner with a beater-bar agitates the carpet and is more effective in bringing dirt to the surface for easy removal. We also recommend having your carpet regularly cleaned by a professional.
Crushing: Furniture and traffic may crush a carpet’s pile fibers. Heavy traffic areas such as halls and stairways are more susceptible to wear and crushing. Frequent vacuuming in high-traffic areas and furniture cups or glides under heavy pieces of furniture can help prevent this. Rotating your furniture to change the traffic pattern in a room promotes more even wear. Some carpets resist matting and crushing because of their level of fiber, but this does not imply nor guarantee that matting or crushing won’t occur. This is considered normal wear.
Fading: All carpets will slowly lose some color
due to natural and artificial forces in the environment. You can delay this process by vacuuming frequently, regularly changing air filters in heating and air conditioning systems, keeping humidity and room temperature from getting too high, and reducing sunlight exposure with window coverings.
Filtration: If interior doors are kept closed for prolonged periods while the furnace, air conditioning systems, or whole house fan are operating, air circulation from the closed room will flow through the small space at the bottom of the door, forcing the air over the carpet fibers. These in turn act as a filter, catching particulate pollution. Over time, a noticeable stain will develop at the threshold. The same effect can be seen over time at walls, staircases, and floor ducting for heating and air-conditioning. Leaving inside doors open as much as possible and vacuuming the edges of rooms and stairways regularly will help prevent filtration lines from appearing. Keeping the air as clean as possible by regularly cleaning and replacing heater and air conditioner filters is another good preventative measure.
Rippling: High humidity may cause rippling. If the carpet remains rippled after the humidity has left, have a professional re-stretch the carpeting.
Seams: Carpet usually comes in 12-foot widths, making seams necessary in most rooms. The more dense and uniform the carpet texture, the more visible the seams will be.
Shedding: New carpeting sheds bits of fiber for a period of time. Eventually these loose fibers are removed by vacuuming.
Stains: No carpet is stain proof. Wipe spills and clean stains immediately. For best results, blot or dab any spill or stain, avoid rubbing, then follow manufacturer recommendations for treatment.
On the exterior of your home, time and weather will shrink and dry materials and caulking so that it no longer provides a good seal. All interior caulk exposed to moisture is especially vulnerable as well. Check all areas with caulking on a regular basis and make needed repairs immediately. Read the manufacturer’s instructions carefully to be certain that you select an appropriate caulk for the intended purpose.
Caulking: The caulking between the tub decks, countertop and the wall, along the joint at the backsplash and around the sink may shrink, leaving a slight gap. Maintaining a good seal in these locations is important to keep moisture from reaching the wood under the tiles and to prevent warping. If cracks develop in areas where water can penetrate, they should be re-caulked immediately.
Cleaning: Ceramic tile is one of the easiest floor coverings to maintain; simply vacuum when needed. Occasionally a wet mopping with warm water may be appropriate. If you feel a cleaning agent is required, use any non-abrasive soap, detergent or tile cleaner. Abrasive cleaners may permanently dull the finish.
By maintaining proper drainage, you protect your home’s foundation and the concrete (the basement floor, porch, patio, driveway, garage floor, and sidewalks). These are not a structural (load-bearing) element of the home and are not covered by the structural warranty.
Cleaning: We recommend blowing or sweeping to keep exterior concrete clean. If washing is necessary, do this when temperatures are moderate.
Cracks: Expansion/Control joints are installed to limit cracking, but will not completely prevent it. Cracking of concrete flatwork
is normal and is the result of temperature changes that cause expansion and contraction or settling of the subsoil.
Heavy Vehicles: Do not permit heavy vehicles such as moving vans or concrete trucks to drive on your concrete walk or driveway.
Ice, Snow, and Chemicals: Driving or parking on snow creates ice, which magnifies the effects of snow on concrete surfaces. Remove ice and snow from concrete slabs as promptly as possible after snowstorms. Protect concrete from abuse by chemical agents such as pet urine, fertilizers, radiator overflow, repeated hosing, or deicing agents such as road salt that can drip from vehicles. All of these items can cause chipping and/or staining of concrete.
Laminate: Use a cutting board to protect your counters and knives when you cut or chop. Protect laminate counter from extremely hot pots and pans. Keep the surface dry, as moisture can cause damage to the laminated plastic. Avoid abrasive cleaners that may damage the luster of the surface.
Natural Stone Care (Includes Granite, Marble, Quartz, Slate, Travertine, & Limestone)