FLSA Status: Exempt Regular/Full-time
Salary Range: 70-75K + Annual Bonus

Position: Customer Care Coordinator
Department: Customer Care
Reports To: Director of Customer Care

Purpose/ Overview
The Customer Care Scheduler is responsible for providing world class service to Conner homebuyers as the first point of contact via web portal, email, and phone with an emphasis on interactions that add valuable help to create loyal Conner Homebuyers. Key duties include; conduct in person service request reviews with homeowners, respond to customer service requests digitally, create work orders, schedule warranty work, communication with partner subcontractors, and code and approve related invoices.

Duties

Working with Homeowners

• Support the Conner brand by maintaining positive homeowner relations, provides homeowners with knowledgeable, timely and professional service.
• Conduct in person service request assessments with homeowners to determine course of action.
• Respond to portal, email and phone calls regarding warranty/service issues promptly.
• Keep accurate service request logs and documentation of all work performed in the CRM program.

• Coordinate Warranty Service Technicians or subcontractor trades for completion of work – minimizing disruption for homeowner.
• Track and confirm dates of service and follow up to confirm service completion.
• Resolve all customer issues within 21 days.
• Provide ongoing information to the Director of Customer Care as it relates to the quality of workmanship and materials.
• Performance of New Home Orientation tours prior to customer closing to create a positive and memorable experience.

Working with Vendors

• Assign work orders with completion dates to correct vendors
• Follow up with vendors within assigned timeline parameters to ensure work order completion.
• Document all pertinent information and issue POs to vendors as necessary

Other

• Work with the Director of Customer Care on special projects as needed
• Attend weekly community team meetings to provide the best customer experience for homebuyers
• Help support the Eliant survey process to track trends and improve quality and service

• Perform other duties as assigned

Qualifications

• 2+ years of directly related experience and/or training, or equivalent combination of education and experience
• Ability to effectively present information and respond to questions from homeowners, and work well with sales and construction teams to achieve overall homeowner satisfaction

• The ability to be flexible, highly organized with a strong orientation to detail/quality work & a high level of follow-through is required
• Strong interpersonal communication skills are required, both digitally and in person.
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

• Capable of handling multiple tasks with simultaneous deadlines
• High proficiency in MS Office Suite, (Word, light Excel) e-mail, various web-based platforms and searches, CRM contact management utilized daily
• Ability to work independently with minimal oversight and be able to independently determine how to utilize their time most effectively
• Proficiency in MS Office Suite, (Word, light Excel) e-mail, various web-based platforms and searches, CRM contact management utilized daily
• Must have a valid Driver’s License, reliable vehicle, and auto insurance

FLSA Status: Exempt Regular/Full-time
Salary Range: $90,000 – $120,000 + Annual Bonus

Position: Purchasing Manager
Department: Purchasing
Reports To: VP of Construction & Purchasing

Purpose/ Overview
As the Conner Homes Purchasing Manager, you oversee the Purchasing Department. You will be responsible for the daily operations, managing the purchasing team, and reporting financial details to the organization. You will confirm the best contractors are selected based on competitive bids and other criteria, assuring that the Direct Vertical Construction Costs meet the Proforma Budget Criteria. You are responsible for all contracting details and supplier/vendor management, as it pertains to providing a continuous supply of goods and services to the field safely, for on time closings with compelling value.

Duties

•  Oversee the contract agreement process remains consistent with Conner Homes sourcing guidelines and project deadlines.
• Manage supplier performance based on Safety, Pricing, Schedules, and Quality.
• Manage supplier relationships and perform appropriate action as necessary to maintain optimum performance in the field.
• Collaborate with Project Managers, Sales, and Marketing to make sure all required project information is reviewed, confirmed and approved prior to starting the bidding and negotiation process.
• Manage and continuously develop effective purchasing methods and systems to streamline the bidding, negotiating and contract processes.
• Manage cut-off dates by community to ensure all options are confirmed, created and priced in the option software (Envision).
• Champion the responsibility of finding and vetting new products to keep the Conner Product current and above the competition
• Anticipate cost increases, supply chain risks, material shortages and decrease the potential loss of trade partners to maintain the building process.
• Evaluation of monthly Committed Cost reports against budgets and contracts.
• Negotiate Model Home discounts with vendors and track all Model Discounts by category.
• Oversee the options process for pricing, contracting and importing the options into Envision.
• Managing bids and contracts to the required new community’s timeline.

Qualifications

• Bachelor’s degree in Business Administration, Construction Management, or related field; or 5+ years of directly related “Purchasing” experience and/or training.
• MS Office experience. Specifically proficient in Excel.
• Timberline (SAGE 100) accounting software and BDX Envision Option software preferred.
• Accomplished Communication and Negotiating skills.
• Ability to be flexible, proactive, highly organized, strong orientation to details and a high level of follow-through.
• Proven ability to work with multiple projects and manage competing priorities.
• Strong interpersonal communication skills.
• Occasional standing, walking (including stairs and uneven ground) and sitting; occasional lifting of less than 50/lbs.
• May require occasional driving from one job site to another.
• Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times, hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog and rain. Airborne particles such as wood dust, drywall dust, etc. are common in the field environment.