Customer Care

Need warranty service? We’re on it.

Conner Homes has been one of the leading builders in the Pacific Northwest for over 60 years. That legacy is the result of providing a quality home and the responsive service you expect. While our homes are built to a high standard, we recognize that service is occasionally needed. To meet that need, Conner Homes employs a dedicated team of Customer Care professionals who are prepared to help you make the most of your home. Our customer portal will allow you to request service and access and provide your feedback, which is critical to our improvement. Welcome home.

Your first year in your brand new home can bring a lot of changes, not the least of which are in the home itself. All of the systems in your home are carefully designed to work together to minimize the stress on your home, but often times over that first year some minor adjustments or aesthetic repairs will need to be made. The one year warranty element does just that. During your first year of occupancy our team of trained technicians will be available to answer questions, review concerns or make adjustments to certain components of your home, culminating at the end of your first year with a comprehensive appointment that will allow us to make repairs to aesthetic items.

Our two year systems warranty can be best thought of as coverage on the “delivery systems” of your home. This element covers the electrical, plumbing, and HVAC supply systems within the walls of your home. This element is transferable within the term.

Purchasing a new home is a big decision, and you want to know that the builder you select stands behind the quality of their construction for the long term. This is how Conner Homes makes that commitment. This element provides you with coverage for a specific range of technical support components such as foundations, floor, wall, and roof framing systems, warranting that they will perform as designed without structural defect. This element is transferable within the term.

Customer Portal

To access your portal or submit a service request, please click the link below and enter your login information.

Access Portal

The Conner Homes Guide

This guide will help you through the purchase process and maintenance information of your home.

DOWNLOAD HERE

General Inquiries & Questions

For general inquiries or questions about your service portal, please email us at:

[email protected]

(425) 646.4441

Helpful Tips & How-To Videos

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